For letting and estate agents
A damp and mould policy you can adopt, the guides your clients ask about, and one request for quotes on a managed property.
Quick answer
Letting and estate agents can download a damp and mould handling policy that is generated from the current Awaab's Law facts, read the guides for sales and lettings, and send one quote request for a managed property to up to 3 verified specialists. Awaab's Law is in force for social housing in England; it is not yet law for private lets, and the government is consulting on extending it (closes 18 December 2026).
Damp and mould handling policy
A template for the homes you manage: how a report is received, investigated and resolved, who is responsible, what is recorded. It is generated from the current Awaab’s Law facts and last updated 14 October 2026.
Get quotes for a managed property
One request goes to up to 3 verified specialists near the property, chosen by you. Tick that you’re an agent acting for the landlord and they will see it. Free, no account, no obligation.
Guides for sales and lettings
- Selling a house with dampWhat buyers and surveyors flag, and what to disclose.
- Damp found on a mortgage valuation or surveyWhat it means for the sale and what to do next.
- Mould and deposit deductions at check-outWhere the line sits between tenant damage and a building defect.
- Awaab’s Law and the private rented sectorThe consultation, the timeline and what to prepare.
Frequently Asked Questions
- Does Awaab’s Law apply to the homes I manage for private landlords?
- Not yet. Awaab’s Law is in force for social housing in England (since 27 October 2025). It is being extended to private rented homes under the Renters’ Rights Act 2025: the government is consulting on the timeframes and start date (the consultation closes 18 December 2026) and no date is confirmed. Landlords already have repair and fitness-for-habitation duties, and councils can act on damp and mould as a hazard, so a written process is worth having now.What changes for private rented homes →
- What timeframes does the policy work to?
- It adopts the social-housing timeframes as the agency’s own standard: 24 hours for emergencies; 10 working days to investigate a potential significant hazard; a written summary within 3 working days of the investigation concluding; safety work within 5 working days; and further work started within 12 weeks at the latest. The policy says plainly that these are the agency’s commitment, not yet a legal deadline for private lets.Every timeframe explained →
- Does the policy keep up with changes in the law?
- Yes. It is generated from the same Awaab’s Law facts the rest of the site uses, so the dates and timeframes update when those facts change, and the “last updated” date on the policy is the date those facts were last checked. Download it again after a change; the copy you adopted is yours to keep and edit.
- How does the quote request work for a managed property?
- Enter the property’s postcode, choose up to 3 of the nearest verified specialists and send one request. Tick “I’m an agent acting for the landlord” so they know who is instructing them. Specialists see the property postcode and a description, and the contact details sit behind their login. There is no cost and no obligation to the landlord.How a quote request works →
- Do I need an account?
- No. There is nothing to sign up for: the policy is a download and the quote request is the same free form homeowners use.