Damp and mould letter to your landlord
A polite, dated letter or email that reports the problem and asks for what your landlord has to do. Free, and nothing leaves your browser.
Quick answer
Answer a few questions and this free tool writes a polite, dated letter to your landlord reporting damp and mould. If you rent from a council or housing association in England, it cites Awaab’s Law (in force for social housing in england since 27 october 2025); if you rent privately, it relies on your landlord’s existing repair duties and never claims Awaab’s Law applies. It runs in your browser: nothing you type is stored or sent.
Your letter
Still to fill in: your name, the property address, the date you first noticed it, which rooms are affected. The letter shows a [placeholder] until you do.
If you email it, subject:Damp and mould at [property address] — please inspect and repair
[date] Dear Sir or Madam, Re: Damp and mould at [property address] I am writing to report damp and mould at [property address], where I am your tenant. I first noticed it on [date first noticed]. It is affecting [rooms]. As a social landlord in England you are covered by Awaab's Law (the Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025), which has been in force since 27 October 2025. From the date you receive this letter I ask you to: - investigate the damp and mould within 10 working days of becoming aware of it if it is a significant hazard, or within 24 hours (investigating and making it safe) if it is an emergency hazard; - give me a written summary of what you find within 3 working days of the investigation concluding; - carry out any safety work within 5 working days of the investigation concluding where a significant hazard is found; and - begin any further work needed to stop it coming back as soon as reasonably practicable, and within 12 weeks of the investigation concluding at the latest. If the home can't be made safe in time, I ask you to offer me suitable alternative accommodation, as the Regulations require. I would much prefer to sort this out with you directly. Please confirm you have received this letter and let me know when you can inspect. If I don't hear back I may have to ask the Housing Ombudsman and my local council's environmental health team for help. Yours sincerely, [your name] P.S. If it would help, you can get quotes from verified damp and mould specialists at https://www.mouldpros.co.uk/get-quotes?utm_source=tenant_letter&utm_medium=letter
Before you send it
- Read it through and change anything that isn’t right — it’s your letter.
- Take dated photographs of every affected area, wide and close up, and keep them.
- Send it in a way you can prove: email, or recorded delivery. Keep a copy.
- If anyone at home has a breathing condition or is very young or old, say so (the tool has a tick-box for it).
Frequently Asked Questions
- Does Awaab’s Law apply to my landlord?
- It applies to registered providers of social housing in England — councils and housing associations — and has done since 27 October 2025. It does not yet apply to private landlords: the government is consulting on extending it to private rented homes (the consultation closes 18 December 2026) and no start date is confirmed. The letter this tool writes follows that split.What changes for private tenants →
- What timescales can I expect from a social landlord in England?
- Emergency hazards: investigate and make safe within 24 hours. Significant damp and mould: investigate within 10 working days of becoming aware, give you a written summary within 3 working days of the investigation concluding, and do safety work within 5 working days, starting any further work within 12 weeks at the latest.Work out the exact dates →
- What can I ask a private landlord to do?
- Your landlord already has a duty to keep the property in repair and fit to live in, and the council can assess damp and mould as a hazard under the Housing Health and Safety Rating System. The letter asks for an inspection, written findings and the repairs, and asks for a reply within 14 days — a reasonable request, not a legal deadline.
- Is my information stored or sent anywhere?
- No. The letter is built in your browser from what you type. Nothing is uploaded, saved or shared; if you close the page it is gone. We only count that the tool was used, with no details.
- What should I do after sending it?
- Keep a copy and proof you sent it (an email, or a letter sent recorded delivery), keep dated photographs, and note any calls. If you hear nothing, a social tenant can take it to the landlord’s complaints process and then the Housing Ombudsman; any tenant can ask the council’s environmental health team to inspect.
This tool produces a template letter, not legal advice. For help with a specific situation contact Shelter, Citizens Advice or your council. Awaab’s Law facts last checked 2026-10-14. See also the deadline calculator and every deadline explained.